AssetWise Implementation Guide

Configuring the Mail Distribution Service

The Mail Distribution Service allows emails to be sent from AssetWise - whether automatically generated system emails or user generated emails.

To configure the service you must:

  • Install Mail Distribution Service, which is an option of the AssetWise Core Server installer. This service is installed by default, and is listed as Mail Distribution Service in the installer.
  • Enable the Mail Distribution Service for your community.
  • Specify which email server and sender account will be used.

Once configured, when an email is generated from that community, the Mail Distribution Service connects to the email server which then distributes the email.

Parent topic: Configuring AssetWise Services

To Enable the Mail Distribution Service for a Community

  1. In the Explorer pane, expand Servers > your_server.
  2. Select the Mail Distribution node.
  3. In the Communities Served list, check the check box next to your community.
  4. Log in to the community if prompted.
  5. In the Properties dialog, do the following:
    1. In the SMTP Server field, enter the name of your email server.
    2. In the Sender Account field, enter the email address that you want these emails to appear to come from (for example, noreply@ebserver.com).
    3. In the SMTP Timeout (min) field, enter the minimum timeout value.
    4. Click OK.

To Change the Email Server Used by the Mail Distribution Service

The email server used by the Mail Distribution Service is typically set when the service is first enabled for the community, however you can change this at any time.

  1. In the Explorer pane, expand Servers > your_server.
  2. Select the Mail Distribution node.
  3. In the Communities Served list, right-click a community that is already checked and select Properties.
  4. Log in to the community if prompted.
  5. In the Properties dialog, do the following:
    1. In the SMTP Server field, enter the name of your email server.
    2. In the Sender Account field, enter the email address that you want these emails to appear to come from (for example, noreply@ebserver.com).
    3. In the SMTP Timeout (min) field, enter the minimum timeout value.
    4. Click OK.